What is Mobile Commerce? – How to be Successful in Mobile Commerce
Mobile commerce, or mobile commerce, is buying and selling various goods and services using mobile devices, such as smartphones and tablets. This commerce is considered the next generation of e-commerce.
There are generally two paths for mobile shoppers:
- shop on websites using mobile devices
- shop directly from the mobile app.
Keep in a notice that having a mobile-friendly website is not enough. Developing a specific app for mobile trading can increase earning opportunities.
What is the Difference Between Mobile Commerce and Electronic Commerce?
E-commerce is the buying and selling goods over the Internet through electronic systems. It encompasses mobile devices and other types of electronic devices such as computers. On the other hand, m-commerce only includes the buying and selling process carried out by mobile devices, such as smartphones and tablets.
One of the significant differences between these modalities is the time of existence since e-commerce began in the 1970s and m-commerce only appeared in the 1990s.
But There are Several Other Differences Between Them. We List 3 Below:
- The main difference between these two shopping routes is how the Internet is applied. It is required for e-commerce, while it is not always needed for mobile commerce.
- The second most significant difference is connectivity, which is considerably lower in e-commerce and much higher in mobile commerce, based on the more substantial number of mobile users.
- And finally, another essential point is the use. Although e-commerce is less straightforward since it is conditioned to a more sophisticated interface and a thousand functions, m-commerce has a more simplified usage for the user. It is used in the palm.
Considering these factors, it is evident that mobile commerce has a lot to offer consumers and is a hand on the wheel for many retailers, changing their business level.
How can your Company be Successful in Mobile Commerce?
Now that you see the importance of mobile commerce for retail, we have selected a series of points that will contribute to the success of e-commerce sales and, consequently, to your business.
Create a Custom Mobile App
The widespread use of apps by virtual shoppers goes hand in hand with these factors app speed, increased convenience, and intuitiveness. After all, 4 in 5 smartphone customers use retail apps, and 1 in 3 always purchase them. With this perspective, you will lose many customers if you do not have your store available in the corresponding application.
What to look out for in apps high-quality images, product reviews, mobile coupons, etc. Video content is also consider an excellent way to communicate with mobile customers for business purposes.
Optimize your Online Store for Mobile Users
To optimize the mobile shopping experience, your online store needs to have a responsive design that works, making the shopping journey much more accessible. Additionally, it allows users to complete pre-and post-purchase tasks with their smartphones without switching platforms at a certain point in their journey.
Simplify the Checkout Process
The absolute truth is that mobile commerce shoppers abandon their carts due to faulty checkout processes. To avoid such a condition, the number of steps to complete the order should be minimized. There is also the option to add “safe purchase” certificates and offer a variety of payment methods, such as a ticket, debit, and credit cards of several brands, PIX, etc.
Also, adding various digital wallets to your online store helps capture more mobile users. Therefore, working with reputable payment platforms such as PayPal will help you succeed in this endeavor.
Be Careful with the Post-Purchase Experience
Mobile commerce shoppers also want access to product tracking and delivery date prediction through their smartphone, so make sure they do. Plus, get real-time shipping and tracking statements to enhance the user experience further and keep them coming back for future purchases.
Integrate Mobile and In-Store Retail Experience Wherever Possible
offer an omnichannel shopping experience: integrates m-commerce, the virtual store, the traditional formation, and other sales and communication networks. After all, purchasers use their mobile devices to relate products, prices, coupons, or promotions. Therefore, there are also many opportunities for the physical store itself through channel integration.
Implement a Dynamic Delivery Strategy
As you optimize your online store for mobile shoppers, consider the real needs of your consumers. It is necessary, for example, to provide various delivery options for different consumer needs, adapting each condition to a compatible price.
If someone needs a new dress with immediate delivery, they are willing to pay more. On the other hand, buyers who prefer free or low-cost delivery should have suggestions that meet this need. In this way, you will be offering satisfactory service to all buyers.
Use Technology and Apes
To confirm a good shopping experience for your customers, use software solutions consistent with improving the fulfilment of e-commerce tasks. An example of this usage is APIs (Application Program Interfaces) intend to display the calendar of delivery dates or provide various shipping options.
Mobile commerce, like e-commerce, is multiplying. Therefore, retailers can no longer neglect to invest in mobile marketing. They must ensure a neat omnichannel shopping experience and optimize the site responsiveness and intuition on mobile devices. In addition, they must confirm user safety and have the incident at the top of their minds.